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These booking conditions govern the provision of IBM Tivoli Netcool training courses provided by Mibtree Ltd.
| Client: |
The person responsible for buying training services from Mibtree |
| Delegate: |
An individual attending a training course |
| Booking request: |
a request made by a client to book a delegate(s) on a training course |
| Provisional booking: |
a temporary reservation of place(s) on a training course |
| Mibtree Training Website: |
www.mibtree.com/training |
Clients are responsible for carefully reading the course descriptions and pre-requisites for each course and for ensuring that each delegate has sufficient experience to attend the courses requested. Course descriptions are available for inspection from the Mibtree training website. If in doubt please contact Mibtree.
Booking requests must be made by the client in writing or via the Mibtree training website. Booking requests are not accepted until agreed by Mibtree.
Clients are requested to inform Mibtree at the time of booking if any of their students have special requirements, such as wheelchair access.
If accepted, booking requests usually result in a provisional booking. Mibtree will send the client an acceptance of the provisional booking request along with joining instructions.
To confirm the booking the client must provide Mibtree with an acceptable purchase order with fourteen (14) days from the date that Mibtree accepts the booking request. If the purchase order is not received within this period then the provisional booking may be cancelled by Mibtree without giving further notice.
Fees quoted included tuition, refreshments, course documentation and are exclusive of VAT. (All UK based training courses are subject to 17.5% VAT). All training that is booked shall be invoiced immediately upon receipt of the purchase order and these invoices must be paid within 30 days.
If a booked delegate cannot attend, a substitute delegate may attend in his or her place at no additional charge, provided that:
- Mibtree has been informed of the change prior to the start of the course.
- The delegate is of a suitable level of experience and knowledge to attend the course booked. (For details of experience and knowledge required see the course pre-requisites for specific courses).
- The original and substitute delegates are employed by the same company.
Clients may cancel bookings in writing in which case the following fees shall apply. Mibtree will acknowledge receipt of written cancellation notice.
| Notice of Cancellation |
Cancellation/Rebooking Fee |
| > 21 days before the course starts |
None |
| >= 14 days before the course starts |
20% of the course fees |
| < 14 days before the course starts |
100% of the course fees |
Mibtree reserves the right to make changes (including cancellations) to the course advertised. Similarly, the date or location may be changed from that published.
Courses may be cancelled or re-scheduled by Mibtree up to 14 days prior to the start of the course. We recommend that delegates who are booked on training courses do not make any non-redeemable travel or accommodation arrangements until this time.
Mibtree shall not be liable for costs incurred to delegates in the event of courses being cancelled or rescheduled, or for any consequential costs.
Each delegate acknowledges the challenging nature of the Netcool training courses and must be prepared to undertake evening work where applicable and must involve himself/herself actively and positively in all aspects of the course.
All public courses presented in the English language. Delegates are required to have English language proficiency that will enable them to participate fully and meaningfully in any course. If a delegate behaves in a way that is damaging to the quality of the course for other delegates, or has insufficient English language ability, he or she may be asked to leave the course without refund.
Hotel reservations and accommodations for delegates are the sole responsibility of the client. Suggested local accommodation will be sent to the client with the joining instructions.
All personal belongings are the sole responsibility of the owner. Mibtree will not accept any responsibility for any personal belongings at any course venue.
Delegates shall not copy, modify or create a derivative work of any Netcool course material in whole or in part. Course lectures and materials contain confidential information and such confidential information is subject to the confidentiality provisions of the agreement (if any) between the client and IBM. In any event, delegates and the client shall not disclose such confidential information and shall undertake reasonable commercial efforts to ensure that such confidential information remains confidential to IBM. Course lectures and materials shall be used solely for the purpose of the Netcool training course in which they are provided. The client is responsible for ensuring that delegates are made aware of this paragraph.
Mibtree makes no express or implied warranty with respect to the Course Material and any services provided hereunder by Mibtree, including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights.
Each delegate shall receive one set of relevant course materials. Mibtree regrets that course materials can only be provided to delegates upon attendance of the course. Any materials left by delegates after the course will be disposed of and will not be replaced.
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© Copyright Mibtree Ltd. 2007