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Monitor The Monitor
MTM monitors and alerts on the availability and health of large software deployments from the big companies such as Netcool, HP, BMC Patrol, CA etc.

MTM provides high confidence to NOC teams, letting them know that they are receiving the correct information at all times, proactively identifying issues and knowing how to resolve those issues as quickly as possible, protecting revenue, customer and data streams.

The challenges these customers have is knowing that the systems they are reliant upon are running correctly, and in turn providing the information and alerts as required. The Abilisoft solution, via small footprint agents, continuously monitors the existing monitoring solution and provides key information via a web based console on the performance, availability and configuration of critical objects within the enterprise monitoring environment, alerting when appropriate.

Abilisoft MTM & Netcool
Abilisoft MTM for Netcool leverages the power of the Abilisoft Application Health solution to provide you with a real time view of the status and performance of your Netcool environment.

Health Analysis Views are supplied pre-configured for the landscape of Netcool/OMNIbus components - the ObjectServer, Probes, Gateways, WebTop and Process Control.

The time taken for events to be delivered to your Netcool users is measured and recorded, enabling you to highlight architectural issues and plan ahead for capacity increases. This information also lets you ensure that you are meeting your event delivery service level agreements.

SNMP Event Storms
There are various types of event storm that can negatively affect the performance of your fault management environment and potentially lead to application downtime.

Typically, either a specific device will send the same event repeatedly, many times a second, or a group of devices will start to send a significantly higher number of events than your are expecting. Whatever the exact scenario in your environment, an event storm can be simply defined as the sudden receipt of a higher than normal number of events that may negatively impact upon service performance. The Abilisoft MTM solution will detect such an event storm, and notify you when the storm starts.

An event storm is detected either by the number of events in the fault management database from a specific source increasing and breaching the specified threshold, or by the detection of a sudden increase in the Rate Of Change measurement of events from a specific source. The image below shows the number of events received via SNMP increasing and breaking the upper threshold.

A pre-determined corrective action can take place once the event storm is detected by Abilisoft MTM, to help reduce the negative performance impact on the rest of the fault management system. An example of this would be to dynamically modify the SNMP collector configuration so that it discards non-critical events. The type of corrective action to take is dependant on your environment, and is customisable to meet your requirement.

Measuring E2E Netcool Performance
The Abilisoft MTM for Netcool solution provides you with a way of measuring the performance of your Netcool environment from one end to the other. Data is tracked as it flows through your Netcool® deployment from the point of entry, a Netcool Probe, up to the point of display to operators via a WebTop interface.

Taking this measurement allows you to assure your entire Netcool&reg environment in one easy step. It allows you to demonstrate that your Netcool service is functional, and delivering event data to your operators. You will also understand how long it takes for critical event data to reach your operators, and ensure that you stay within event delivery service level agreements that you have with your user community.

The latency measurement is taken by injecting synthetic event data into your Netcool Probes, and tracking the movement of these specific events throughout the Netcool® architecture. The event is configured so that it will move through the various Netcool components that you have deployed, and end up in a WebTop display. Abilisoft MTM finds the event at the display layer, and establishes the how long it has taken the event to get there. Once the event has been tracked by Abilisoft MTM, it will automatically clear and delete itself.

Abilisoft Rich Internet Application Interface
The Abilisoft interface has been developed as a Rich Internet Application. This allows us to provide the features and functionality of a traditional desktop application, using the convenience of the web, making using Abilisoft software is an involving and engaging experience. As it is powered by Adobe Flash technology, the Abilisoft interface does not suffer from lengthy loading times and the increased memory useage that often plagues Java based application interfaces. This technology choice also ensures platform independence, and removes the need to distribute and maintain client software to your user base.

The interface features a dynamic Explorer panel that is hidden by default to reduce the amount of screen real estate that is used. The Explorer panels are activated by moving your mouse near the edges of the screen. The image below shows the Abilisoft interface with multiple Explorer panels activated.

Information can be viewed in multiple ways, allowing each user to use the interface in the way that works best for them. The available views allow you to look at your data organised either by the type of component, the host platform or in groups that you have created. You can group by physical and logical locations, and service and component types, meaning that you can effectively organise things how you want them.

Alerting & Escalating
When certain things happen in your environment, you need to know straight away. Abilisoft lets you know by raising an Alert, and displaying it within the user interface. The Alert tells you what has happened, the affected component and the time of the Alert. An Alert can be triggered by many different types of conditions being met; a component changing State, a threshold being breached and an application configuration file being updated are just some example. This image shows how Alerts are presented within the Abilisoft interface, as well as the Alerts Explorer panel.


For those times when you're not at your desk, Abilisoft will tell you what's happening by creating an Escalation for each Alert. An Escalation could take the form of an email sent to your portable device, a phone call, or an SNMP trap for loading into existing management tools. If any of your existing tools, such as a trouble ticketing system or an instant messaging bus have an API, Abilisoft will utilise that API for its Escalations.

The Alerts dashboard view presents you with a view of all of the current Alerts, and any associated Escalations. Summary data showing you how many alerts have been acknowledged, and the distribution of Alert severity is also included.